Patient Charter

You and your general practice

This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS).

You can view the full guide on the NHS England website.

Patient feedback

Patients and their representatives can give feedback or raise concerns by contacting the integrated care board (ICB) and Healthwatch.

NHS Birmingham and Solihull ICB

Website: Compliments, concerns and complaints :: NHS Birmingham and Solihull
Email: bsol.patientexperience@nhs.net
Telephone: 0121 203 3313
Write to: NHS Birmingham and Solihull Integrated Care Board, Patient Experience and Complaints Team, Alpha Tower, 8th Floor, Suffolk Street Queensway, Birmingham, B1 1TT

Healthwatch Birmingham and Solihull

Contact Us – Healthwatch Birmingham & Solihull
Email: info@healthwatchbsol.org.uk
Telephone: 0800 652 5278
Write to: PO Box 16875 – Birmingham – B16 6TN

Date published: 22nd September, 2025
Date last updated: 22nd September, 2025