The Practice offers an informal in-house procedure to deal with complaints about the service we provide. if you wish to make a complaint, you can either write direct to the Operations Manager or alternatively contact one of the services listed below:
Ley Hill Health Centre: 0121 475 1422
Bournville Surgery: 0121 472 7231
Patient & Advisory Liaison Services (PALS) on: 0121 371 3280 or 0121 627 2000
The Independent Complaints Advocacy Service (ICAS) and NHS complaints West Midlands on: 0300 456 2370
NHS England : 0300 311 22 33
